Frequently Asked Questions
Orders and delivery
Do you offer free shipping?
Yes. Canadova offers free shipping on all orders Australia-wide, with no minimum spend. The price you see at checkout is the total you pay, and you'll never be charged customs duties, import taxes or handling fees on delivery. If a carrier ever asks you to pay a charge, contact us and we'll refund it in full.
For more information, please see our Shipping Policy.
How long does delivery take?
We pack and process orders within 1 to 2 business days (Monday to Friday).
Once dispatched, your parcel usually arrives within 6 to 8 business days.
That means you can expect your order within 7 to 10 business days in total.
Please note these are estimates. Delivery may take a little longer during busy periods, public holidays or severe weather.
Find out more in our Shipping Policy.
Do you ship internationally?
We currently deliver within Australia only. We can't deliver to PO Boxes or restricted areas, so please use a street address.
How can I track my order?
As soon as your order leaves our warehouse, we'll email you a tracking number and a link to follow your parcel.
Tracking can take up to 48 hours to update once your parcel is on its way, so don't worry if it doesn't show straight away. If your tracking hasn't updated for more than 7 days, get in touch and we'll look into it with the carrier.
You can also check your delivery status anytime on our Track Your Order page.
What if my parcel is lost or arrives damaged?
If your parcel goes missing in transit, we'll send a replacement or give you a full refund, whichever you prefer. If it arrives damaged, send us photos of the packaging and the item (or refuse the delivery if the damage is obvious), and we'll arrange a replacement or refund at no cost to you.
Can I change or cancel my order?
Need to make a change? Get in touch as soon as possible and we'll do our best to update or cancel your order before it's processed.
Email us at support@canadova.com with your order number and the changes you'd like to make.
Once your order has been processed or dispatched, we may not be able to make changes, but you can still use your 30-day return once it arrives.
Returns and refunds
What is your return policy?
You can request a return within 30 days of receiving your order.
Items must be unused, unworn, unwashed and in their original condition, with original packaging where possible.
For change-of-mind or sizing returns, return shipping is paid by the customer. If your item is faulty, damaged or incorrect, we'll cover the return shipping costs.
Please contact support@canadova.com before sending your return.
Read our full Refund Policy.
How fast will I get my refund?
Once we've received and checked your return, we'll process your refund to your original payment method. It usually takes up to 7 business days to appear, depending on your bank or payment provider.
What if my item is faulty or not what I ordered?
Our goods come with guarantees under the Australian Consumer Law that cannot be excluded. If your item is faulty, damaged on arrival or not what you ordered, contact us with your order number and photos. We'll send a replacement or give you a full refund, whichever you prefer, at our cost, including all return shipping. A fault that shows up after a few weeks is never too late to report.
Can I exchange an item?
Yes. If you'd like a different size, colour or style, get in touch and we'll help you exchange your item quickly and easily.
Products and sizing
How do I find the right size?
Check the size guide and material details on each product page. If you're between sizes or unsure, our customer care team is happy to help you choose.
Payment
What payment methods do you accept?
All prices at Canadova are shown and charged in AUD. If you're shopping from overseas, your bank will convert the total to your local currency, and they may charge a small conversion fee.
We accept the following payment methods:
- Visa
- Mastercard
- Maestro
- American Express
- Apple Pay
- Google Pay
The options you see may vary depending on your device and location. Your available payment methods will always be shown at checkout. We never charge a surcharge.
Find out more in our Transactions Policy.
Is my payment secure?
Absolutely. Every payment goes through a fully encrypted checkout, so your details stay protected from start to finish.
Canadova never sees or stores your full card details. For your safety, your bank may sometimes ask you to verify a purchase, for example with a one-time code.
Find out more in our Transactions Policy.
About us
Who is Canadova?
Canadova is an online store operated by WE Ecom AB, Scheelevägen 3A, 223 49 Lund, Sweden. Company number 559469-3250, VAT SE559469325001. We sell online only and deliver to customers across Australia.
How can I contact Canadova?
Our customer care team is happy to help. Email us at support@canadova.com or call us on +61480810981.
Customer care hours
Monday to Friday: 9:00 AM – 5:00 PM (Sydney time)
Saturday, Sunday and public holidays: Closed
We aim to reply to all enquiries within 24 hours.
You can also reach us through our Contact Us page.
