Shipping policy
Shipping Policy
Last updated: 29 September 2026
Delivery times (Australia)
- Order cut-off time: Orders placed before 5:00 PM (GMT) start processing the same business day. Orders placed after this time are processed the next business day, which may add one day to your delivery estimate.
- Processing time: Orders are usually processed within 1 to 2 business days (Monday to Friday). Once your order has been prepared, it's sent with one of our trusted delivery partners.
- Transit time: Once sent, delivery usually takes 6 to 8 business days (Monday to Friday).
- Estimated delivery time: The total estimated delivery time is 7 to 10 business days.
These are estimates, and delivery can occasionally take longer because of customs checks, public holidays, carrier delays or severe weather. If we can't deliver within a reasonable time after the estimated window, you can cancel your order and get a full refund.
Shipping costs and import charges
Shipping is free on every order, with no minimum spend. The price shown at checkout is the total you pay. You won't be asked to pay customs duties, import taxes or handling fees when your order arrives. If a carrier ever asks you to pay a charge, email us at support@canadova.com and we'll refund it in full.
Where we deliver
We currently deliver anywhere in Australia. We can't deliver to PO Boxes or restricted areas, so please use a street address.
Tracking your order
Once your order has been sent, we'll email you a tracking number. You can follow your order at any time at or tracking page. If your tracking hasn't updated for more than 7 days, get in touch and we'll look into it with the carrier.
Lost or damaged parcels
If your parcel goes missing in transit, we'll send a replacement or give you a full refund, whichever you prefer. If it arrives damaged, send us photos of the packaging and the item (or refuse the delivery if the damage is obvious), and we'll arrange a replacement or a full refund at no cost to you. You'll never pay to return a damaged item.
Failed deliveries and returned parcels
If a parcel can't be delivered because the address was incomplete or incorrect, it may be sent back to us. We'll contact you to work out the best solution, such as sending it again. If the failed delivery was our fault or the carrier's, we'll always resend it free of charge.
Changing or cancelling your order
You can change or cancel your order for free at any time before it's sent. Just email us at support@canadova.com. Once your order is on its way, you can use your 30-day return right after it arrives.
Contact us
Email: support@canadova.com | Phone: +61480810981
Monday to Friday 9:00 AM–5:00 PM (AEST) | Saturday and Sunday closed
We aim to reply within 24 hours on business days.
Canadova is operated by WE Ecom AB, Scheelevägen 3A, 223 49 Lund, Sweden.
Company number: 559469-3250 | VAT: SE559469325001
