Refund policy
Refund Policy
Last updated: 29 September 2026
30-day easy returns
At Canadova, we want you to love your purchase. If for any reason you're not happy with it, returning it is simple. This return policy applies to all orders delivered within Australia.
Returns at a glance
- Return window: You have 30 days from the day you receive your order to return items.
- Condition: Items must be unused, in their original condition and returned in their original packaging.
- Easy returns: Sending items back is easy, and our customer support team will help you every step of the way.
Return costs
- Faulty or incorrect items: No cost to you. This applies if you received the wrong item, it was damaged in transit, or it's faulty in any other way.
- Change of mind: You pay the actual cost of sending the item back. This applies if you ordered the wrong item, it doesn't fit, or you no longer want it. Return shipping costs are not refundable.
How to return an item
- Contact us: Email our team at support@canadova.com with your order number and the reason for your return.
- Pack your item: Pack the item securely in its original packaging, including all accessories, tags and documents.
- Send it back: Drop your parcel off at your nearest carrier location, following the instructions in your return authorisation email.
Refund process
- Inspection: Once we receive your return, we'll check the item to make sure it meets our return criteria.
- Refund: After inspection, we'll process your refund. It usually takes up to 7 business days to appear on your original payment method, depending on your bank or payment provider.
- Exchanges: Want a different size, colour or style? No problem. Get in touch and we'll help you exchange your item quickly and easily.
- Non-returnable items: For hygiene and safety reasons, some items can't be returned for change of mind. These are clearly marked as non-returnable in the product description.
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
These rights apply on top of our 30-day return policy and aren't limited to the 30-day window, so a fault that appears later is still covered, including items marked as non-returnable.
Contact us
Email: support@canadova.com | Phone: +61480810981
Monday to Friday 9:00 AM–5:00 PM (AEST) | Saturday and Sunday closed
We aim to reply within 24 hours on business days.
Canadova is operated by WE Ecom AB, Scheelevägen 3A, 223 49 Lund, Sweden.
Company number: 559469-3250 | VAT: SE559469325001
