Transactions Policy

Transactions Policy


Last updated: 29 September 2026

Accepted payment methods

You can pay securely at Canadova using:

  • Visa
  • Mastercard
  • Maestro
  • American Express
  • Apple Pay
  • Google Pay

All available payment methods are shown at checkout before you confirm your order. We never charge a surcharge for any payment method.

Currency

All prices on our website are shown and charged in Australian dollars (AUD). If your card or payment method was issued outside Australia, your bank may convert the amount at its own exchange rate. We have no control over this.

How payment works

All payments are processed through Shopify Payments, directly in our secure checkout. Every transaction goes through an encrypted (SSL), PCI DSS compliant payment gateway with built-in fraud prevention and monitoring. Canadova never sees or stores your full card details.

When you're charged

Your payment method is charged when you confirm your order at checkout. This places a binding order that you're obliged to pay for. The amount charged is the total shown at checkout, in AUD, including GST where applicable and any shipping costs shown. We will never add any extra product or service to your payment without your express consent. Once your payment is confirmed, you'll receive an order confirmation email with your order number, and the contract is formed at that point.

Failed or declined payments

If your payment is declined, no order is created and you won't be charged. Check your payment details or try a different payment method. If the problem continues, contact your bank or get in touch with us and we'll be happy to help. If we reasonably suspect fraud, we may decline or cancel an order, and any payment already received will be refunded in full to your original payment method.

Refunds

Refunds, for example after a return or for a faulty item, are always made to your original payment method at no cost to you, within the timeframes set out in our Refund Policy. Depending on your bank, it may take a few business days after processing for the amount to show on your statement.

Payment information and privacy

We handle payment-related information in line with our Privacy Policy, and only for processing payments, sending order confirmations, preventing fraud, issuing refunds and meeting our legal obligations. Please never send us full card numbers, security codes or passwords by email.

Need help?

Contact our customer service with your name, order number and the email address you used for your order.

Email: support@canadova.com | Phone: +61480810981
Monday to Friday 9:00 AM–5:00 PM (AEST) | Saturday and Sunday closed
Canadova is operated by WE Ecom AB, Scheelevägen 3A, 223 49 Lund, Sweden. Company number: 559469-3250 | VAT: SE559469325001.