Privacy policy

Privacy Policy


Last updated: 29 September 2026

About us

Canadova is operated by WE Ecom AB, Scheelevägen 3A, 223 49 Lund, Sweden, company number 559469-3250, VAT SE559469325001 ("Canadova", "we", "our", "us"). We are the data controller for the personal information collected when you browse canadova.com, place an order or get in touch with us. As a business based in Sweden, we are bound by the EU General Data Protection Regulation (GDPR). For our customers in Australia, we also comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Questions or requests: support@canadova.com | +61480810981

Information we collect

  • Contact and order details: your name, email address, phone number, billing and delivery address, what you ordered and confirmation of payment. We never see your full card number, because payments are processed by our payment provider.
  • Account details: your username, password and security information, if you choose to create an account.
  • Customer service details: whatever you write to us when you contact us.
  • Usage details: your IP address, device and browser type, and how you move around our site, collected through cookies and similar technologies.

How we use your information and our legal basis

  • Processing and delivering your order, handling returns and refunds, and helping you through customer service: necessary to fulfil our contract with you.
  • Meeting our legal obligations, including tax and consumer protection law: legal obligation.
  • Sending you marketing emails: your consent, or our legitimate interest in contacting existing customers about similar products. Every email includes an unsubscribe link.
  • Keeping our site secure, preventing fraud and improving our services: our legitimate interests.
  • Setting non-essential cookies for analytics and advertising: your consent, which you give through our cookie banner and can withdraw there at any time.

Who we share your information with, including overseas

We only share personal information when it's needed:

  • Shopify, which hosts our store (see Shopify's privacy policy at https://www.shopify.com/legal/privacy).
  • Payment providers (our payments are processed by Shopify Payments, which supports Visa, Mastercard, Maestro, American Express, Apple Pay and Google Pay), delivery carriers, and customer support and analytics providers who act on our instructions.
  • Advertising partners, only if you have agreed to marketing cookies.
  • Government authorities, where we are legally required to.

Because we are based in Sweden, your information is handled outside Australia, mainly in Sweden and the EU. Our service providers, such as Shopify, may also process it in other countries. We never sell your personal information.

Cookies

We use essential cookies so our site works properly and, only with your consent, analytics and advertising cookies. When you first visit, you can accept, decline or customise these through the cookie banner, and you can change your mind at any time using the cookie settings link on our site. For cookies placed by Shopify, see https://www.shopify.com/legal/cookies.

How long we keep your information

  • Order and invoice records: for as long as Swedish tax and accounting law requires (generally 7 years).
  • Customer service messages: up to 3 years after your enquiry is closed.
  • Marketing details: until you unsubscribe or withdraw your consent.
  • Account details: until you delete your account.
  • Usage details: for the cookie lifetimes shown in our cookie banner.

Your rights

You have the right to:

  • see the personal information we hold about you
  • have incorrect information corrected
  • have your information deleted
  • limit how we use your information
  • receive your information in a portable format
  • object to our use of your information based on legitimate interests, and object to direct marketing at any time
  • withdraw any consent you have given, without affecting anything we did before you withdrew it

Using these rights is free. Email us at support@canadova.com and we'll reply within one month. We may first ask you to verify your identity.

Complaints

If you're not happy with how we've handled your information, please contact us first and we'll do our best to sort it out. You can also lodge a complaint with the Office of the Australian Information Commissioner (OAIC, www.oaic.gov.au) or with the Swedish Authority for Privacy Protection (Integritetsskyddsmyndigheten, IMY, www.imy.se).

Children

Our store isn't aimed at children, and we don't knowingly collect information about them. If you're a parent or guardian and believe we hold your child's information, contact us and we'll delete it.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, along with the date it was last updated.

Contact us

Email: support@canadova.com | Phone: +61480810981
Customer service: Monday to Friday 9:00 AM–5:00 PM (AEST) | Saturday and Sunday closed
Canadova is operated by WE Ecom AB, Scheelevägen 3A, 223 49 Lund, Sweden. Company number 559469-3250. VAT SE559469325001.