Terms of service
Terms of Service
Last updated: 29 September 2026
1. About us
This website, canadova.com, is operated under the name Canadova by:
WE Ecom AB
Scheelevägen 3A, 223 49 Lund, Sweden
Company number: 559469-3250 | VAT: SE559469325001
Email: support@canadova.com | Phone: +61480810981
These terms apply to every order placed on this website. The version published when you place your order applies to that order, and later changes never apply to orders already placed.
2. Prices
2.1 All prices are shown in Australian dollars (AUD) and include GST where applicable. The price shown at checkout is the total you pay. You won't be charged customs duties or import fees when your order arrives. If a carrier ever asks you to pay a charge on delivery, contact us and we'll refund it in full.
2.2 Price changes never affect orders that have already been confirmed.
2.3 If a product is listed at an obviously incorrect price, we'll contact you as soon as possible. You can then either confirm your order at the correct price or cancel it free of charge, and any payment you've made will be refunded in full.
2.4 Where we show a discount against a crossed-out price, the crossed-out price is the lowest price we charged in the 30 days before the promotion started.
3. Your order and the contract
3.1 You place your order by confirming it at checkout. This is a binding order that you're obliged to pay for.
3.2 The contract is formed when we email you your order confirmation.
3.3 We may decline an order for legitimate reasons, such as suspected fraud or an address we can't deliver to. If this happens, we'll let you know and refund any payment in full.
3.4 If a product turns out to be unavailable, we'll let you know and offer you an alternative or a full refund.
3.5 You can ask us to change or cancel your order free of charge at any time before it's sent.
4. Delivery
4.1 We currently deliver to customers in Australia only. Orders are usually processed within 1 to 2 business days and delivered within 7 to 10 business days in total. Full details are in our Shipping Policy. If we can't deliver within a reasonable time, we'll let you know and you can give us a further reasonable period to deliver. If we still can't deliver, you can cancel your order and receive a full refund without delay.
4.2 Responsibility for loss or damage passes to you once you (or someone you nominate) physically receive the goods. If your parcel is lost in transit, we'll resend it or give you a full refund.
4.3 Please make sure your delivery address is complete and correct. If delivery fails because of incorrect details, contact us and we'll work out a solution together.
5. Returns
5.1 You can return your order within 30 days of delivery, for any reason. The full conditions, including item condition and return shipping costs, are set out in our Refund Policy, which forms part of these terms.
5.2 Once we've received and inspected your return, we'll refund you to your original payment method. It usually takes up to 7 business days for the refund to appear, depending on your bank or payment provider.
6. Consumer guarantees (Australian Consumer Law)
6.1 Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
6.2 If a product is faulty, doesn't match its description, or you received the wrong item, contact us with your order number, a description of the problem and photos. We'll put it right at our cost, including all return shipping.
6.3 These rights apply separately from, and are not limited by, our 30-day return policy or any manufacturer's warranty.
7. Product information
We take care to make sure product descriptions, materials, sizing and images are accurate. Small colour differences can occur because of screen settings. This never affects your rights under the consumer guarantees or our Refund Policy if a product doesn't match what you ordered.
8. Payment
8.1 We accept the payment methods shown at checkout: Visa, Mastercard, Maestro, American Express, Apple Pay and Google Pay. All payments are processed securely by Shopify Payments, and we never store your full card details.
8.2 We will never add any extra product or service to your order without your express consent.
9. Acceptable use
You may only use our website for personal, non-commercial and lawful purposes. Fraudulent use, attempts at unauthorised access, spreading malicious code and automated scraping without our permission are not allowed.
10. Intellectual property
All content on this website, including text, images, logos and design, is owned by WE Ecom AB or its licensors and is protected by intellectual property rights. You may not copy, distribute or use it commercially without our written permission.
11. Reviews and feedback
If you submit a review or feedback, you confirm that it's truthful and doesn't infringe anyone else's rights, and you give us permission to use it on our website and in our marketing. We only publish reviews whose origin we can verify, and we may remove any unlawful or abusive content.
12. Our liability
Nothing in these terms excludes, restricts or changes the consumer guarantees under the Australian Consumer Law, or any other right or remedy you have by law that cannot be excluded. Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud. Subject to this, our liability is determined by applicable law.
13. Events beyond our control
We are not liable for delays or failures caused by events beyond our reasonable control. Your rights, including your right to cancel if we don't deliver within a reasonable time and all your rights under the Australian Consumer Law, are not affected.
14. Privacy
We handle your personal information in line with our Privacy Policy, including our use of cookies.
15. Complaints, governing law and disputes
15.1 If you have a complaint, please contact us first at support@canadova.com and we'll do our best to resolve it within 7 business days.
15.2 If we can't resolve it together, you can contact your state or territory consumer protection agency or the Australian Competition and Consumer Commission (ACCC, www.accc.gov.au) for information about your rights.
15.3 These terms are governed by Swedish law. This does not take away the protection of any mandatory consumer laws that apply where you live, including the Australian Consumer Law.
15.4 As a consumer, you can bring a dispute before the courts where you live.
16. Severability
If any part of these terms is found to be invalid, the rest of the terms remain in force.
17. Contact us
Email: support@canadova.com | Phone: +61480810981
Monday to Friday 9:00 AM–5:00 PM (AEST) | Saturday and Sunday closed
Canadova is operated by WE Ecom AB
Scheelevägen 3A, 223 49 Lund, Sweden
Company number: 559469-3250 | VAT: SE559469325001
